Proxitek - IT Services in Quebec:
Expertise, reliability, and tailored solutions for SMEs, self-employed workers, and individuals.
Proxitek is the meeting point between technology and human proximity.
We support businesses, self-employed workers, and individuals in managing, maintaining, and securing their IT environments, with customized solutions tailored to their real needs.
Every day, we help our clients become more efficient, protect their data, and fully utilize the potential of their digital tools.
Our support is based on rigor, listening, and responsiveness.
Proxitek, a trusted partner for simple and effective technology.
Our expertise
Prevent breakdowns, extend the lifespan of your equipment, and ensure their performance on a daily basis.
Remotely or on-site, our team provides quick, human, and effective assistance, so your tools remain operational at all times.
We guarantee a stable, connected, and secure infrastructure, tailored to your needs today and tomorrow.
Protect your information with reliable and comprehensive backup solutions, for total peace of mind.
We select and implement modern and efficient tools, designed to optimize your way of working.
Human and educational support to make technology more accessible, understandable, and useful to everyone.
Reliability
Our commitment is based on rigor, transparency, and respect for deadlines. Every solution we deploy is tested, controlled, and monitored over time, to ensure stability and peace of mind.
Expertise
We integrate and optimize your IT solutions so that they perfectly meet your needs. Each system is configured and monitored to ensure performance, security, and scalability, transforming your tools into concrete levers to simplify your operations.
Solutions
We design IT environments that integrate effectively with your operations and evolve with your needs. Our role is to make technology simple, reliable, and focused on the performance of your business.
Proximity
Technology does not replace human relationships. Being close to our clients means taking the time to listen, understand, and act according to their real needs. This approach fosters trust and builds lasting partnerships.
Frequently asked questions
What are your typical response times?
Our response times adapt to the urgency of the situation: 30 minutes for a system down, 2 hours for a major incident, and 4 business hours for a minor incident. These times, guaranteed for our contracted clients, ensure a quick and efficient handling of each request according to its priority level and its impact on your operations.
What are your support hours?
Our support service is available from Monday to Friday, from 8 AM to 5 PM. Upon request, service outside regular hours is available in the evening, from 5 PM to 9 PM, as well as on weekends, from 9 AM to 3 PM, according to the pricing outlined in the contract. Emergency service, available 24/7, is reserved for priority packages. We guarantee responsiveness, flexibility, and quality of service at all times.
Service Areas
Boischatel, Sainte-Anne-de-Beaupré, Île d'Orléans, Old Quebec, Cap-Blanc, Sainte-Foy, Sillery, Cap-Rouge, Charlesbourg, Beauport, Limoilou, Les Rivières, Vanier, Lebourgneuf, Lévis, L'Ancienne-Lorette, Wendake, Saint-Augustin, and Shannon. We also offer remote interventions throughout the province of Quebec.
Is your area not listed? Contact us to find out if we serve your area.
Do you offer packages or maintenance contracts?
We offer various packages and maintenance contracts tailored to the needs of individuals, self-employed workers, and businesses. Our offerings cover preventive and corrective maintenance, technical support, cybersecurity, and network management. Each plan is customized according to the size of your environment and the desired level of service.
To find the solution best suited to your organization, we invite you to contact us to assess your needs and determine the most advantageous contract for you.
Our commitments
Human proximity
We place the human relationship at the heart of every intervention to understand the reality of each collaboration and provide authentic and effective support.
Technical reliability
We support our partners with rigor and transparency to offer them reliable solutions that sustain their daily activities.
Tailored solutions
Every business is unique. That’s why we design tailored IT solutions, adapted to your reality and designed to support your growth.